A good read from the folks over at ProBlogger:
On The BrandBuilder Blog, Oliver Blanchard gives a great overview of and insight into Best Practices for Social Media: The Basics of Program Planning.
Included in this overview is a description of the four components of any social media program, and briefly covers each. According to Blanchard, those are Development, integration, management and measurement. This is important to point out because it lays the foundations for structure and the assignment of specific roles within the context of Social Media.
Blanchard goes into more detail about the four roles, and their purpose as building blocks in a well-structured social media program. It is written mainly for the enterprise space, but the ideas he presents can easily be applied in any number of settings.
Take the time to give it a read.
Recently I came across an article on brandchannel.com from Morgan Daloisio, a manager with CMG Partners, discussing the impact that a company’s internal culture and organization can have on the brand.
A few excerpts from the article, Build Your Brand From the Inside Out:
Employees have the power to either reinforce or break a brand’s promise every time they interact with a customer, shareholder or even another employee. Because of that, you can’t build and sustain a strong brand externally if you don’t start with your employees, building your brand from the inside out.
Engaging employees with your brand can be just as challenging as engaging customers, but the three lessons below will form the foundation you need to start branding from the inside out.
Lesson 1: It’s more than just posters in the hallways
Lesson 2: Brand + HR, new best friends
Lesson 3: Internal communications is your lifeline
Take the time to read the entire article. Morgan provides a number of great insights that can be applied to clients across the board.
Originally published in the Idaho Business Review, March 2, 2009
No one is safe.
That’s the popular opinion in the marketing, advertising and communications industry. Dire news pours out of trade publications such as Adweek and Ad Age on a weekly basis. Slashing budgets and cutting costs are necessities in today’s business marketplace.
And the layoffs. Oh the layoffs. Will they ever end?
So, with the doom and gloom out of the way, let’s take a practical look at the industry, the year that was, and what to expect in the months and years to come.
For most, 2008 began with a certain degree of promise. Agencies were hiring around the state, and the war for talent was in full effect. By summer, however, new job listings had tapered off, and the frequency of new hire announcements slowed to a trickle. As summer turned to fall, word of cuts throughout the local marketing, communications and media world began to spread. Those cuts, by most accounts, were necessary steps to ensure the long-term viability of the respective businesses. They weren’t easy decisions. They never are.
The only constant is change.
Business relationships have also evolved over the past year. “Clients are looking at their budgets much closer” says Lou Perlaky, Vice President of Client Services at Noot Group in Boise. “They’re looking to get the best value, and the best return on investment.” Perlakyalso notes that clients are asking better questions, and are more actively involved in the creative process than ever before. “They’re much more concerned about how their money is going to be spent.”
That sentiment is echoed by Jeff Nielsen, President of Davies Rourke in Boise. “Everybody is working smarter – more frugally” he says. “Clients are looking for more value for their dollar, and reassurance that they money is being spent efficiently.”
These changes are not unique to the Treasure Valley. In Northern Idaho, the story is much the same. “Mid year was when the hit was felt for Salty” says Jeff Sutherland, Owner of Salty Design Foundry in Coeur d’Alene. The shop, whose work has been featured in HOW magazine recently, has been adjusting to the changes in their business. “It gave Salty the opportunity to focus on new client prospects and keep moving forward on finding clients that understand the importance of what we do” says Sutherland.
Agencies aren’t the only ones who have been impacted. Media has had to adapt as well. “Consumers are putting off purchasing big ticket items, but they’re still spending” says Greg Giersch, General Sales Manager at Journal Broadcast Group. Those delays in purchasing, in turn, effect the advertisers with whom Giersch and his staff work. “We’ve had a few larger advertisers who havecut their advertising dollars, and it takes about five smaller advertisers to fill the void left by a larger one.” But Giersch is quick to point out that the Treasure Valley still has a vibrant business community, and even today, small businesses see the value in marketing and advertising.
Looking toward the future.
Conventional wisdom says that the tide will eventually turn, and business will once again pick up. In the mean time, however, those in this, and other professional service industries, are forced to adapt as needed. For some, that means narrowing the focus of their services, and sticking with the tried-and-true. For others, it means diversifying, and offering a broader set of services in order to develop a stronger relationship with their clients. Either way, it is clear that business as usual is not an option. In the end, those in the marketing and communications industry will, as they’ve always done, play a role that is part Artist, part Psychologist, part Salesman and part Coach. “To be successful, you have to know the audience better than they know themselves” says Perlaky.
The year that is will be as challenging, if not more so, than the year that was. But those in this industry have always been a resilient bunch, and expect that today’s challenges will ultimately help them become better at what they do, and provide a higher quality of service to their clients in the long run.
While there are those who have, and will say that there’s nothing new in this article, The Secrets of Marketing in a Web 2.0 World from The Wall Street Journalgives a no-nonsense overview of the challenges those in and around the marketing world face as a result of that which is commonly known as Web 2.0.
A short sample from the opening of the article:
For marketers, Web 2.0 offers a remarkable new opportunity to engage consumers.
If only they knew how to do it.
That’s where this article aims to help. We interviewed more than 30 executives and managers in both large and small organizations that are at the forefront of experimenting with Web 2.0 tools. From those conversations and further research, we identified a set of emerging principles for marketing.
Take the time to read through the entire article. It’s worth it.